1) Payment Schedule/Terms
(i)Holiday starting on 09 January 2009
£35 pp deposit to be paid at the time of the booking.
Full payment of your booking, should be made 10 weeks before your holiday start date (this matches the request on the Warner confirm ation)
No reminders will be sent, therefore please make a note of payment due dates.
Failure to meet these payments may result in cancellation and resale of the accommodation you have requested.
(ii)Holiday starting on 17 July 2009
This payment schedule overrules the standard payment terms of other Warner Leisure Hotels break as detailed in their standard confirmation.
£35 pp deposit to be paid at the time of the booking.
50% of your booking cost payable on or before the 1st of March 2009
Full payment of your booking, should be made 10 weeks before your holiday start date (this matches the request on the Warner confirmation)
No reminders will be sent, therefore please make a note of payment due dates.
Failure to meet these payments may result in cancellation and resale of the accommodation you have requested.
2) Under occupancy and accommodation (room) number
The under occupancy supplement will be charged at £89.00 pp for the holiday starting on 09 January 2009 and £156.00 pp for the holiday starting on 17 July 2009. Under occupancy is considered when only one person occupies a twin/double room. A £10 charge will be applied when exact accommodation (room) number is requested.
3) Confirmation of Booking
Once we have received your reservation, we will send to the first person named on the booking form, confirmation illustrating the total cost of your weekend, we will also confirm receipt of your payment. A contract will be in place once your payment has cleared and your confirmation has been dispatched. Please check and ensure the type of accommodation booked is exactly as requested. Changes can only be made, subject to availability.
4) Arrival and Departure Times / Programme
Your accommodation will be available from Midday on the day of your arrival. Please vacate your rooms by 10am on the day of departure. The times and details of the Workshops and entertainment will be outlined in the programme which you will receive with your keys, there will also be staff on hand in reception to help you with any queries.
5) CANCELLATION OF YOUR BREAK BY YOU
It may be necessary for you to cancel your break due to changes in circumstances, accident or illness.
If you have the Personal Holiday Insurance offered through Warner Breaks or your own holiday insurance, payments arising from cancellation for accident and illness may be refunded subject to the terms and conditions of your insurance policy and the cancellation charges detailed in this Section. Please note all cancellations are subject to a minimum of £25 per person administration charge.
If you have taken out the Cancellation Plan detailed on page 112, payments made for a booking may be transferred to another date within 12 months, providing we receive notice in writing and subject to the following: Cancellation outside of 8 Weeks – with Cancellation Plan cover Should you need to cancel your holiday outside of 8 weeks from your holiday date the cost may be transferred or refunded less £25 per person administration charge.
Cancellation within 8 Weeks – with Cancellation Plan cover Should you need to cancel your holiday within 8 weeks the Cancellation Plan covers you in the event that you are unable to participate in your holiday due to, Sickness, Redundancy or Jury Service, and we offer a transfer of monies paid less £25 per person administration charge. This is based from the date on which written notification is received by us (together with proof of doctor’s certificate, employer’s or court notification as applicable). If you comply with our Cancellation Plan procedures then you will be entitled to transfer your booking less £25 per person administration charge. If you are cancelling for reasons other than Sickness, Redundancy or Jury service then we are able to offer a transfer of holiday cost subject to the deduction of the cancellation charges below in section 5. Please read for full details.
If you do not have either insurance or a Cancellation Plan, payments made for your booking may be refunded or transferred subject to the cancellation charges, please read section 5 below for full details. You may not, under any circumstances, transfer your booking to anyone without our consent. As soon as you know that the break will need to be cancelled, ring our Customer Care Team on 0870 601 0053 (Monday – Saturday 9am – 7pm).
6) CANCELLATION CHARGES
If you do not have either insurance or a Cancellation Plan and the cancellation is more than 8 weeks in advance of your holiday date then:
Provided we receive notice in writing you will be entitled to a refund or transfer of your holiday cost less any deposit paid.
If you do not have either insurance or a Cancellation Plan and the cancellation is within 8 weeks of your holiday start date then:
We will offer a refund or transfer of monies paid for cancellations arising from Sickness, Redundancy or Jury Service within 8 weeks of your holiday start date, subject to the deduction of cancellation charges shown.
Cancellation charges will be calculated from the date which written notification is received by us (together with proof of doctor’s certificate, employer’s or court notification as applicable).
If you are cancelling for reasons other than Sickness, Redundancy or Jury service then we are able to offer a transfer of holiday cost subject to the deduction of the cancellation charges shown. The cancellation charges are detailed in the sliding scale shown. (This covers the cost and expense we incur as a result of your cancellation).
Numbers of days in advance of holiday start date we receive your written notification, cancellation charges are applicable:

Length of time	Cancellation Charge
Up to 57 days prior	Deposit paid 56-50 days 30% of total holiday cost
49-43 days	45% of total holiday cost
42-29 days	60% of total holiday cost
28-15 days	80% of total holiday cost
14-8 days	90% of total holiday cost
7 days or less	100% of total holiday cost

Length of time Cancellation Charge

All cancellations along with proof via doctor’s certificate, employer’s or court notification should be made in writing to the Cancellation Desk, Customer Care Team, Warner Leisure Hotels, 1 Park Lane, Hemel Hempstead, Hertfordshire HP2 4YL.
7) CANCELLATION FOLLOWING NON ARRIVAL
If you have not arrived by 8am the morning after your break was due to commence, or contacted the hotel or resort concerned to confirm when you will arrive, we will assume that the break is cancelled. Please note that the total break cost, Cancellation Plan, insurance charge and supplements will be retained.
8) Other
All other aspects not included in these terms and conditions are governed by the general Warner Leisure Hotels terms and conditions as printed in the current Warner Leisure Hotels main brochure.